FAQ
Are your products body-safe?
Yes, at Fantasy4Us, we prioritize your health and safety. We carefully select products made from body-safe materials that meet strict quality standards. All our products are free from harmful chemicals like phthalates, BPA, and latex (unless specifically labeled as latex products). We work with reputable manufacturers who provide documentation on material safety and testing. Your wellbeing is our top priority, which is why we're transparent about the materials used in each product.
Yes, at Fantasy4Us, we prioritize your health and safety. We carefully select products made from body-safe materials that meet strict quality standards. All our products are free from harmful chemicals like phthalates, BPA, and latex (unless specifically labeled as latex products). We work with reputable manufacturers who provide documentation on material safety and testing. Your wellbeing is our top priority, which is why we're transparent about the materials used in each product.
What materials are your products made from?
Our products are made from a variety of body-safe materials, including:
- Medical-grade silicone: Non-porous, hypoallergenic, and extremely easy to clean
- ABS plastic: Non-porous, rigid, and durable
- Borosilicate glass: Non-porous, temperature-responsive, and incredibly smooth
- Stainless steel: Non-porous, weighty, and excellent for temperature play
- Body-safe TPE/TPR: Softer materials with proper care instructions
Each product listing clearly states the materials used so you can make informed decisions based on your preferences and needs.
How do I know which product is right for me as a beginner?
As a beginner, we recommend starting with simpler, versatile products:
- For women: Consider a small bullet vibrator or simple clitoral stimulator
- For men: A basic stroker or entry-level prostate massager
- For couples: Vibrating rings or massage oils
Look for products labeled "beginner-friendly" in our store. These typically have intuitive controls, versatile functions, and moderate sizes. Our blog also features a comprehensive guide for beginners that can help you make your decision. If you're still unsure, our customer service team can provide personalized recommendations based on your interests.
What's the difference between silicone, ABS plastic, and TPE materials?
Silicone is soft, flexible, and completely non-porous, making it one of the safest materials. It's hypoallergenic and warms to body temperature quickly.
Silicone is soft, flexible, and completely non-porous, making it one of the safest materials. It's hypoallergenic and warms to body temperature quickly.
ABS plastic is firm, non-porous, and often used for vibrators and handles. It provides more rigid stimulation and effectively transmits vibrations.
TPE (Thermoplastic Elastomer) is softer and more pliable than silicone, offering a more realistic feel. However, it's slightly porous, requiring more thorough cleaning and eventual replacement.
Each material offers different sensations and benefits, allowing you to choose based on your preferences for texture, firmness, and care requirements.
Can I use silicone lubricant with silicone toys?
We don't recommend using silicone-based lubricants with silicone toys. Silicone lubricant can potentially damage silicone products by breaking down the surface, creating a tacky texture or even causing deterioration. Instead, we recommend using water-based lubricants with silicone toys. Water-based lubricants are compatible with all toy materials and are easy to clean. If you specifically prefer silicone lubricant, it can be safely used with toys made of ABS plastic, glass, or metal.
We don't recommend using silicone-based lubricants with silicone toys. Silicone lubricant can potentially damage silicone products by breaking down the surface, creating a tacky texture or even causing deterioration. Instead, we recommend using water-based lubricants with silicone toys. Water-based lubricants are compatible with all toy materials and are easy to clean. If you specifically prefer silicone lubricant, it can be safely used with toys made of ABS plastic, glass, or metal.
How long do batteries last in battery-operated products?
Battery life varies depending on the product, the type of batteries used, and the intensity settings. On average, battery-operated products will provide 1-4 hours of continuous use on medium settings. Rechargeable products typically offer 40 minutes to 2 hours of use per charge, depending on the model and settings used. For optimal performance, we recommend using high-quality batteries and following the specific battery recommendations listed in the product manual.
Battery life varies depending on the product, the type of batteries used, and the intensity settings. On average, battery-operated products will provide 1-4 hours of continuous use on medium settings. Rechargeable products typically offer 40 minutes to 2 hours of use per charge, depending on the model and settings used. For optimal performance, we recommend using high-quality batteries and following the specific battery recommendations listed in the product manual.
Are your products waterproof or water-resistant?
Each product has a specific water-resistance rating that is clearly indicated in the product description:
Each product has a specific water-resistance rating that is clearly indicated in the product description:
- Waterproof: Can be fully submerged in water (great for bath or shower use)
- Splashproof: Can handle some water exposure but should not be submerged
- Not water-resistant: Should be kept away from water completely
Always check the product description before using any product in or around water. Using non-waterproof products in water can damage the electronics and may void the warranty.
Orders & Returns
Can I cancel or modify my order after it's been placed?
Yes, you can request to cancel or modify your order if it hasn't been processed for shipping yet. Please contact our customer service team immediately with your order number. Orders are typically processed within 1-2 business days, so prompt notification is essential. Once an order has been processed and shipped, it cannot be canceled, but you may be eligible for a return depending on our return policy.
Yes, you can request to cancel or modify your order if it hasn't been processed for shipping yet. Please contact our customer service team immediately with your order number. Orders are typically processed within 1-2 business days, so prompt notification is essential. Once an order has been processed and shipped, it cannot be canceled, but you may be eligible for a return depending on our return policy.
What is your return policy?
For unopened products in their original, sealed packaging, we offer a 30-day return policy. Due to the intimate nature of our products, we cannot accept returns for items where the packaging has been opened, for hygiene and safety reasons. If you receive a defective item or an incorrect product, please contact customer service within 7 days of receiving your order, and we'll arrange a replacement or refund.
Can I return a product if I've opened the package?
For hygiene and safety reasons, we cannot accept returns for products where the packaging has been opened or the seal broken. This policy is standard in the intimate products industry and is designed to protect all our customers. However, if you've received a defective product, please contact our customer service team within 7 days of receipt, and we'll work with you to resolve the issue, typically through replacement or refund.
For hygiene and safety reasons, we cannot accept returns for products where the packaging has been opened or the seal broken. This policy is standard in the intimate products industry and is designed to protect all our customers. However, if you've received a defective product, please contact our customer service team within 7 days of receipt, and we'll work with you to resolve the issue, typically through replacement or refund.
How do I request a refund?
To request a refund for eligible items (unopened products or confirmed defective items), please contact our customer service team with your order number and the reason for your refund request. If approved, refunds are processed to the original payment method within 3-5 business days, though it may take your financial institution additional time to process the credit to your account. Shipping costs are generally non-refundable unless the return is due to our error.
What should I do if I receive a defective product?
If you receive a defective product, please contact our customer service team within 7 days of delivery. Please provide:
- Your order number
- The specific product name
- A description of the defect
- Photos of the defect if possible
Our team will guide you through the next steps, which typically involve either a replacement or a refund. Please do not dispose of the defective item until instructed, as we may request that you return it for quality control purposes (with shipping costs covered by us).
Do your products come with a warranty?
Yes, most electronic products come with a manufacturer's warranty ranging from 90 days to 1 year, depending on the brand and product. The specific warranty period is listed in each product description. The warranty covers manufacturing defects but does not cover damage from misuse, improper care, or normal wear and tear. To make a warranty claim, please contact our customer service team with your order details and a description of the issue.
Can I exchange a product for a different one?
For unopened products in their original packaging, we can process an exchange for a different item. Please contact customer service within 30 days of receiving your order to arrange an exchange. You'll need to return the original item (in unopened condition) before we can ship the replacement. Please note that you may be responsible for return shipping costs, and any price difference between items will need to be paid or refunded accordingly.
Do you have a physical store location?
No, Fantasy4Us operates exclusively as an online retailer. This allows us to:
No, Fantasy4Us operates exclusively as an online retailer. This allows us to:
- Offer a wider selection of products than would be possible in a physical location
- Maintain lower prices by eliminating retail overhead costs
- Provide complete privacy for our customers who prefer discreet shopping
- Serve customers nationwide and internationally
Our online-only model ensures that you can browse and shop from the comfort and privacy of your own home, any time of day or night, without the potential discomfort some might feel in a physical adult store.
How can I contact customer service?
Our customer service team is available through multiple channels:
- Email: contactfantasy4us@gmail.com (responses within 24 hours)
- Phone: 1 973 561 9877 (9 AM - 6 PM EST, Monday-Friday)
- Contact form: Available on our website with 24-hour response time
For the most efficient service, please include your order number (if applicable) and specific details about your inquiry. All communications are handled with complete discretion and professionalism.
What are your business hours for customer support?
Our customer support team is available Monday through Friday from 9 AM to 6 PM Eastern Standard Time (EST). Email inquiries and contact form submissions received outside of business hours will be addressed the next business day. Our website, including the checkout process, is available 24/7 for your shopping convenience. During major holidays, customer service hours may be reduced, which will be announced on our website.